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1. Title: Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction Author: International Journal of Bank Marketing, Vol. 16 Iss: 7, pp.276 - 286 Tahun : 2012 Publisher: MCB UP Ltd Code http://dx.doi.org/10.1108/02652329810245984 terima kasih a
https://drive.google.com/file/d/0B-jqATs_7kjHdHlHVTZJX2hta0E/view?usp=sharing 1https://drive.google.com/file/d/0B-jqATs_7kjHTVhDT1pDdmJldXc/view?usp=sharing2https://drive.google.com/file/d/0B-jqATs_7kjHNGhoNEVUVWhwWEU/view?usp=sharing3https://drive.google.com/file/d/0B-jqATs_7kjHYzhaRXl0MHE4NDg/v
Mohon bantuannya gan Title: The effects of organizational responses to complaints on satisfaction and loyalty: a study of hotel guests in Northern Cyprus Author(s): Osman M. Karatepe (Assistant Professor of Marketing in the School of Tourism and Hospitality Management, at the Eastern Mediterranean
