Gan, mohon bantuannya... Judul: Consumer satisfaction and perceived quality: Complementary or divergent constructs? Peneliti: Gotlieb, Jerry B.; Grewal, Dhruv; Brown, Stephen W. Journal of Applied Psychology, Vol 79(6), Dec 1994, 875-885. http://dx.doi.org/10.1037/0021-9010.79.6.875 terima kasih ...
