Mohon bantuannya lagi.. 1. Title : Customer perceptions of e‐service quality in online shopping Authors : Gwo‐Guang Lee (Department of Information Management, National Taiwan University of Science and Technology, Taipei, Taiwan) Hsiu‐Fen Lin (Department of Information Management, St. John's
Mohon bantunnya req jurnal.. 1. Title : The relationship between customer loyalty and customer satisfaction Authors : John T. Bowen (University of Nevada, Las Vegas, Nevada, USA) Shiang‐Lih Chen (University of Nevada, Las Vegas, Nevada, USA) Publisher : MCB UP Ltd http://www.emeraldinsight.com/d
Kiranya dapat di bantu :D 1 Title: "Resistance, motivations, trust and intention to use mobile financial services" Author(s): Hella Chemingui (Institute of High Commercial Studies of Carthage, Tunis, Tunisia) Hajer Ben lallouna (Economy, Management, Law, Language and Humanity, Higher Sch