Rikues jurnal gan… 1. Title : Customer loyalty in the hotel industry: the role of customer satisfaction and image Authors : Jay Kandampully (Associate Professor, Faculty of Business, Economics and Law, University of Queensland, Australia) Dwi Suhartanto (Lecturer, Administrasi Niaga, Politeknik
Mau rikues jurnal gan… 1. Title : Satisfaction, image and loyalty: new versus experienced customers Authors : Thomas A. Brunner (Department of Psychology, University of Basel, Basel, Switzerland) Markus Stöcklin (Department of Psychology, University of Basel, Basel, Switzerland) Klaus Opwis (Dep
