mau request jurnal 1. Total service quality management V. John Peters Managing Service Quality: An International Journal, Vol. 9 Iss: 1, pp.6 - 12 http://www.emeraldinsight.com/doi/full/10.1108/09604529910248759
Help.. 1.title: Organisational culture and quality improvement author: R. Maull, P. Brown, R. Cliffe, International Journal of Operations & Production Management, Vol. 21 Iss: 3, pp.302 - 326 http://www.emeraldinsight.com/doi/abs/10.1108/01443570110364614
Minta tolong lagi gan... 1.title: TQM and business performance in the service sector: a Singapore study author: Shaukat A. Brah, Jen Li Wong, B. Madhu Rao International Journal of Operations & Production Management, Vol. 20 Iss: 11, pp.1293 - 1312 http://www.emeraldinsight.com/doi/pdfplus/10.11
Sorry nge ralat. baru baca newbie cm blh 1 :Yb 1.title: A holistic model for total quality service author: Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N. International Journal of Service Industry Management, Vol. 12 Nos 3/4,pp. 378-412. publication: MCB UP Ltd http://www.emeraldinsight.c
Mohon bantuannya gan, buat skripsi Total Quality Service :malus : 1.title: A holistic model for total quality service author: Sureshchandar, G.S., Rajendran, C. and Anantharaman, R.N. International Journal of Service Industry Management, Vol. 12 Nos 3/4,pp. 378-412. publication: MCB UP Ltd http://
