Request donk gan pengaruh brand community dalam lingkungan sosial media melalui customer centric model terhadap brand trust dan brand loyalty terhadap PT XL axiata Author: Firzi Mahmud dan Sevenpri Candra Link nya http://thesis.binus.ac.id/doc/Lain-lain/2012-2-00206-MN%20WorkingPaper003.pdf serv
mau rekuest donk :malu The impact of e-service quality, customer satisfaction and loyalty on e-marketing: Moderating effect of perceived value Author : Hsin Hsin Chang Publisher : Total Quality Management & Business Excellence Volume 20, Issue 4, 2009 http://www.tandfonline.com/doi/abs/10.108
