Teleperformance merupakan perusahaan multinasional yang bergerak dalam bidang jasa contact center yang berpusat di Prancis membutuhkan karyawan dengan kualifikasi sebagai berikut :

Preferred Skill :
1. Good written and verbal communication skills, with the ability to communicate technical terminology to people with limited or no technical understanding.
2. Technical Support Engineer may be know by other job title including Help Desk (Service Desk), the work is much about understanding how information security system used as applying technical knowledge related to computer hardware and software.
3. Work as a part of team member in project
4. Excellent customer service skills, always striving to improve services to meet customer and business needs and self-managing, proactive also solutions driven in security
5. Good understanding of the Software Development Lifecycle phases, including system analysis, design, coding, testing, debugging and documentation
6. Basic understanding of computing software, hardware and networking infrastructure
7. Project management and problem solving skills
8. The work is much about understanding how information system used as applying technical knowledge related to computer hardware and software.
9. Work as a part of team member in project
10. Technical, analytical and interpersonal skills required
11. Ability to work to tight deadlines and budgetary limitations
12. Availability in response to needs of the customer for installation, maintenance and equipment malfunctions

Job Description :
1. Planning and implementing security measures to protect computer systems, networks and data.
2. Stay up-to-date on the latest intelligence, including hackers’ methodologies, in order to anticipate security breaches.
3. Responsible for preventing data loss and service interruptions by researching new technologies that will effectively protect a network, voice and data
4. Creating, testing and implementing network disaster recovery plans
5. Performing risk assessments and testing of data processing systems
6. Installing firewalls, data encryption and other security measures
7. Recommending security enhancements and purchases
8. Review network, voice and all device for information security procedures
9. Protects computer assets by establishing and enforcing system access controls; maintaining disaster preparedness.
10. Establishes system controls by developing framework for controls and levels of access; recommending improvements.
11. Ensures authorized access by investigating improper access; revoking access; reporting violations; monitoring information requests by new programming; recommending improvements.
12. Establishes computer and terminal physical security by developing standards, policies, and procedures; coordinating with facilities security; recommending improvements.
13. Safeguards computer files by performing regular backups; developing procedures for source code management and disaster preparedness; recommending improvements.
14. Develops security awareness by providing orientation, educational programs, and on-going communication.
15. Designs software QA methods and procedures for use by QA and development staff to ensure all information systems meet minimum company standards and end user requirements
16. Developing and executing quality assurance test scripts, tests plans and checklists
17. Test business processes or products across applications
18. Responsible for all activities involving quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews or analyzes data and documentation
19. Evaluates policies and procedure regulations and makes recommendations for departmental compliance.Follow-up with targeted personnel to obtain needed documents.
20. Assists in the development of systematic approaches for assuring high quality services
21. Responsible for planning, creating and executing manual and automated software test activities
22. Gathers data prepares reports, and conducts studies and research on utilization review and quality assurance issues
23. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results
24. Replacing parts as required for providing support, including procedural documentation and relevant reports

Requirements :
1. Candidate must possess at least a Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
2. At least 3 year(s) of working experience in the related field is required for this position.
3. Preferably Coordinators / Senior specializing in IT/Computer - Network/QA
4. Language (S) : English, Bahasa Indonesia
5. Applicants must be willing to work in Jakarta Selatan
6. Full-Time position(s) available.

Jika anda berminat, kirimkan CV anda melalui email perusahaan kami : tpid_jobs@teleperfirmance.com.sg