request ya gan, bwt skripsi nih :D Title: Customer Satisfaction: A Meta-Analysis of the Empirical Evidence Author: Szymanski D M, Henard D H Journal of the Academy of Marketing Science, Winter 2001, Volume: 29 Issue: 1 pp.16-35 http://jam.sagepub.com/content/29/1/16.short thanks sblmnya :beer:
bantuin ya gan :beer: title: 10.09 Sexual Orientation author: Alan S. Bellack and Michel Hersen Comprehensive Clinical Psychology, Oxford, 1998, Pages 207232 http://www.sciencedirect.com/science/article/pii/B0080427073001103
