We are Ketapel.ID, a Digital Marketing Agency focuses on helping Startups to grow.

We are opening a position for Customer Service Associate

What are we offering:
- Chance to apply your skills in real life situation
- First hand experience of handling Startups project
- Working from your own home, but feel free to call us for a team meeting

Stuff you will be doing here:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
-  Responding promptly to customer inquiries.
-  Communicating with customers through various channels.
-  Acknowledging and resolving customer complaints.
-  Knowing our products inside and out so that you can answer questions.
-  Keeping records of customer interactions, transactions, comments and complaints.
-  Communicating and coordinating with colleagues as necessary.
-  Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support. 

How to apply:
- Read up about us
- Make sure you have an excellent english (writing only should be fine)
- Submit your Resume
- Submit your Cover Letter explaining:
* Why should you join Ketapel.ID
* What kind of skills (You currently have) that you want to apply here
* What kind of skills that you want to learn

We, in Ketapel.ID  believe that working is a two-way-communication. Tell us what do you want from us and we shall see if we have a good stuff for you to work on.

Looking forward for your application.

PS: Ketapel.ID don't require you to have any college degree to apply. As long as you can do the job and want to grow with us.