Hello,

Your account has been abusing CPU resources for an extended period of time. As a result all of your sites have been cached in order to ensure continued performance stability of the server. While we do limit each account to no more than 25% of a system's CPU in our terms of service, we do not actively take actions against accounts until they greatly exceed that number, which is what happened in this case.

Please take a moment to review this email in full as it contains important information and resources to assist you in resolving this issue. Please note that this permanent restriction requires you take further actions to gain access to and resolve the issues on your account.


****Please note your site(s) are still online in a cached form. However, any further violations will result in your account being suspended****


- Important information on the caching for your account
Your account will be cached for 12 hours, with the cache for your sites updating every 3 hours. This will allow your site to stay online for visitors while you correct the issues causing the problems described below.

Once your sites are fixed and no longer causing service issues and remains incident free for 12 hours the restrictions will be removed and your account will function normally.


- How can you resolve the issue?
We have two solutions available. You may try following some of our tutorials for optimizing popular scripts. http://support.hostgator.com/article...esource-usage.If you feel your scripts have already been optimized, it may simply be time to consider the hardware upgrade. Moving the account to a dedicated server will allow far greater hardware resources and dedicated hardware for your account.


- How does a CPU issue occur?
Many times popular scripts may perform inefficient tasks repeatedly leading to CPU abuse. Below please find helpful articles outlining resource restrictions set on HostGator accounts:
https://support.hostgator.com/articl...ce-restriction
https://support.hostgator.com/articl...resource-usage


- What is caching?
Caching allows us to server a static page taken of your site. Each subsequent page request is then served from the cache. This allows us to reduce server load, bandwidth usage, and maintain server performance for our other customers.

Many customers opt to cache certain parts of their websites to ensure optimal performance for their sites. Below are links to optimization guides for popular CMS's.
http://support.hostgator.com/article...hing-in-drupal
http://support.hostgator.com/article...zing-wordpress
http://support.hostgator.com/article...imizing-joomla
http://support.hostgator.com/article...mizing-magento
http://support.hostgator.com/article...mization-guide

CPU Seconds used in the past hour: 3386.54000000007, 95% CPU
Sun Dec 7 05:01:45 CST 2014
Running Processes:
xraz 6148 47.0 0.0 333912 42392 ? RN 05:01 0:00 /usr/bin/php /home2/xraz/public_html/index.php