Required Needed for IT CISCO

Job Qualifications :
- Minimum of 7 years related experience in the networked voice and call center environments
- Bachelor’s degree in Computer Science, Engineering or related discipline
- Expert Knowledge of Cisco IP telephony and UCC Call Center technologies and solutions
- Experience in the administration and support of Cisco’s UC portfolio including but not limited to CUCM, CUC, Unity, UCCE, CUPS, VG, CUBE, CER, and CVP
- Knowledge in CVP scripting and call control
- Knowledge of Call Center supporting applications such as ticketing systems
- Strong critical thinking and analytical skills
- Good team player, willing to share knowledge with the team
- Highly effective communicator (written & verbal)
- Certification level of CCVP a minimum, CCIE Voice Desirable

Responsibilities:
- Plan, Design, Implement and support CUCM v 9.0
- Analyze the existing voice and data networks and recommend solutions based on requirements
- Set up, configure, test components of the Cisco IP Contact Center, including Cisco Call Manager, IVR, CVP, UCCE.
- Design, implement, and/or maintain Cisco Unified Communications systems including but not limited to CUCM, CUC, Unity, UCCX, UCCE, CUPS, VG, CUBE, CER, CVP, Jabber.
- Lead Engineering efforts of UC and Contact center Projects
- Maintain and support Cisco’s IP Telephony and IPCC Contact Center Enterprise and all related Cisco IP telephony infrastructure
- Administer and troubleshoot Unified Call Manager, Unity voicemail, ICM Call Center systems, IVR CVP, and supporting infrastructure, including CTI integration to switching platforms, dialers, call recorders and desk top platforms
- Create, Implement, and Support ICM and CVP call routing scripts and required reports
- Work directly with the business group to design, and test ICM and CVP call flows to meet the business requirements
- Support Cisco Agent Desktop and Cisco Supervisor Desktop clients
- Maintain documentation of the UC environment and operational procedures

please submit your resume to tpid_jobs@teleperformance.com.sg with subjeck name "IT CISCO"

Regards,
Teleperformance Recruitment