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CUSTOMER SERVICE MANAGER
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https://www.kaskus.co.id/thread/5be554f2620881aa6d8b4569/customer-service-manager

CUSTOMER SERVICE MANAGER

PT ALDMIC INDONESIA

PT Aldmic Indonesia operates FlowerAdvisor which is an international flowers and gifts E commerce. 
FlowerAdvisor came about as a result of a prominent absence of a single strong brand in Asia for International Flower & Gifts Delivery. Online users found it a struggle to discover a trusted 24 hour delivery flowers & Gifts site which can be replied upon to send flowers, hampers and gifts to their loved ones anywhere in the world. FlowerAdvisor has a network of florists which are located in more than 111 countries in the world, thus makes FlowerAdvisor as one of the biggest E Commerce Player in Asia that specializes in Flowers & Gifts 
 
Currently PT. Aldmic Indonesia are expanding and are seeking for Highly caliber & motivate candidates to fill the following position. 
 
CUSTOMER SERVICES MANAGER

Responsibilities :
·         Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning
·         Play a significant role in long-term planning, including an initiative geared toward operational excellence
·         Supervise and coach office team leader on a weekly basis
·         Suggest improvements to the various communications by the company
·         Handle and resolve customer complaints
·         Obtain and evaluate all relevant information to handle inquiries and complaints
·         Communicate and coordinate with internal departments

Requirements :
·         Male/Female.
·         Experience of working 3 – 5 years.
·         Candidate min. S1 all majors.
·         Have strong verbal and written communication skills in English.
·         Applicants must be willing to work in Shifting.
·         Hardworking, diligent, honest, accurate and able to work together in teams as well as individually.
·         Willing to work over time to finish deadlines.
 
This is an URGENT requirement. Only short-listed applicants will  be contacted for in-depth screening,  job offer and for further interviews.
Interested candidates are invited to submit your resumes to hr@floweradvisor.com. Please send applications in English only.








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