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https://www.kaskus.co.id/thread/5bbc6ef4ddd77032538b4567/customer-services

Customer Services

PT ALDMIC INDONESIA

PT Aldmic Indonesia operates FlowerAdvisor which is an international flowers and gifts E-commerce. 
 
FlowerAdvisor came about as a result of a prominent absence of a single strong brand in Asia for International Flower & Gifts Delivery. Online users found it a struggle to discover a trusted 24 hour delivery flowers & Gifts site which can be replied upon to send flowers, hampers and gifts to their loved ones anywhere in the world. FlowerAdvisor has a network of florists which are located in more than 111 countries in the world, thus makes FlowerAdvisor as one of the biggest E Commerce Player in Asia that specializes in Flowers & Gifts 
 
Currently PT. Aldmic Indonesia are expanding and seeking for highly caliber & motivate candidates to fill the following position. 
 
Customer Services

Responsibilities:
·         Handle general inquiries from customer
·         Respond to inbound phone and email from customers
·         Make outbound calls to customers to follow up on transactions
·         Liaise with internal units to ensure that transactions are settled promptly and accurately
·         Identify and fulfill customers’ need appropriately
·         Provide support to processing team
·         Effectively answer customers’ transaction enquiries as well as take ownership to resolve customer issues
·         Record all customer interaction in our Customer Relationship Management System.

Requirements:
·         Preferable Male
·         Max 35 years old
·         Candidate must possess at least a Diploma in any field
·         Fresh graduate are encouraged to apply
·         Have strong verbal and written communication skills in English
·         Pleasant voice tone and pitch
·         Customer Services / Call Center experience is an advantage
·         Candidate who can start Immediately advantage
·         Applicants must be willing to work in Shifting
·         Willing to work over time to finish deadlines
·         Able to work in a team & under pressure
 
This is an URGENT requirement. Only short-listed applicants will be contacted for further interviews. Interested candidates please send us your update resume with recent photos in English to: febrina@floweradvisor.com






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