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CUSTOMER SERVICES

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KASKUS
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https://www.kaskus.co.id/thread/5b3ef4e6c1d77029748b456b/customer-services
CUSTOMER SERVICES
PT ALDMIC INDONESIA
PT Aldmic Indonesia operates FlowerAdvisor which is an international flowers and gifts E-commerce. 

FlowerAdvisor came about as a result of a prominent absence of a single strong brand in Asia for International Flower & Gifts Delivery. Online users found it a struggle to discover a trusted 24 hour delivery flowers & Gifts site which can be replied upon to send flowers, hampers and gifts to their loved ones anywhere in the world. FlowerAdvisor has a network of florists which are located in more than 111 countries in the world, thus makes FlowerAdvisor as one of the biggest E Commerce Player in Asia that specializes in Flowers & Gifts 

Currently PT. Aldmic Indonesia are expanding and seeking for highly caliber & motivate candidates to fill the following position. 

Customer Services
Responsibilities: 
• Handle general inquiries from customer
• Respond to inbound phone and email from customers
• Make outbound calls to customers to follow up on transactions
• Liaise with internal units to ensure that transactions are settled promptly and accurately
• Identify and fulfill customers’ need appropriately
• Provide support to processing team
• Effectively answer customers’ transaction enquiries as well as take ownership to resolve customer issues
• Record all customer interaction in our Customer Relationship Management System.

Requirements: 
• Preferable Male
• Max 35 years old
• Candidate must possess at least a Diploma in any field
• Fresh graduate are encouraged to apply
• Have strong verbal and written communication skills in English
• Pleasant voice tone and pitch
• Customer Services / Call Center experience is an advantage
• Candidate who can start Immediately advantage
• Applicants must be willing to work in Shifting
• Willing to work over time to finish deadlines
• Able to work in a team & under pressure

This is an URGENT requirement. Only short-listed applicants will be contacted for further interviews. Interested candidates please send us your update resume with recent photos in English to: febrina@floweradvisor.com

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