Aiming to be Indonesia’s largest retail company, JD.ID offers a seamless shopping experience for customers around Indonesia. This means providing authentic products from trusted manufacturers and designers in a timely and reliable fashion. As a technology-driven company, JD.ID has focused on investing in developing a reliable and scalable platform, which can support the company’s rapid growth and enable it to provide value-added technology services to its partners and customers. JD.ID excels in a variety of different areas, including eS E N S O Rmerce, logistics, and smart technology.We offer some of most exciting careers in retail.

Currently, We are looking for IT Help desk Technician

Job Description for Help Desk Technician:
installing and configuring computer hardware, software, systems, networks, printers and scanners
setting up accounts for staff, ensuring that they know how to log in
solving password problems
talking to clients and computer users to determine the nature of any problems they encounter
responding to breakdowns
investigating, diagnosing and solving computer software and hardware faults
repairing equipment and replacing parts
obtaining replacement or specialist components, fixtures or fittings
checking computer equipment for electrical safety
maintaining records of software licences

Requirements for Help Desk Technician :
At least 3 Year(s) of working experience in the related field is required for this position.
Proven experience as a help desk technician or other customer support role
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Customer-oriented and cool-tempered
Troubleshooting skills
Ability to create and follow technical documentation
Good knowledge and hands-on experience on Windows and Unix (included Mac OS) platform.
Network experience: Structured Cabling, TCP/IP, DHCP
Technical degree or certifications a plus

Sent us your most updated CV to recruitment@jd.id with subject JAKARTA_ITHELPDESKTECHNICIAN



Best Regards,
JD.ID Recruitment Team
Menara Bank Danamon (now is RDTX Building) 8th Floor
Jl. Prof. Dr. Satrio Kav. E-4 No. 6, Kuningan Timur
South Jakarta 12950
http://www.jd.id